Security solutions with a high level of customer service

The Netherlands | July 1, 2021

I-SEC strives to be the first choice to offer security solutions with a high level of customer service. This unique approach strengthens our position in the global market and is practiced by our frontlines in the operations who display their professionality on a daily basis.

In The Netherlands, A passenger at Schiphol Airport wrote a complimenting letter to our CEO.

I-SEC strives to be the first choice to offer security solutions with a high level of customer service. This unique approach strengthens our position in the global market and is practiced by our frontlines in the operations who display their professionality on a daily basis.

In The Netherlands, A passenger at Schiphol Airport wrote a complimenting letter to our CEO.

“Dear Mr. Vergouwen,

We don’t know each other, I found you through a LinkedIn search.
I often travel via Schiphol. In recent months it has struck me that the security staff at Schiphol at the security checkpoints are always in such a good mood. At most other airports, the security guards are either extremely bold and like to show their authority by shouting and raising their voices (USA), or the security guards don’t care at all what happens (most other countries), or they are only focused on themselves, they can’t wait to go home.

At Schiphol, the security guards are usually cheerful, they make little jokes and exude their authority in a friendly way. That way it is a lot more pleasant to travel via Schiphol, compared to all other airports, purely because of the nice approach of your people from I-SEC

I don’t know what you have done for this, maybe you provide good training, or do you have a good HR policy, or you do other things, but I want to give my compliments for it anyway.
Perhaps you can also forward these compliments to the person responsible for the management within I-SEC, and your contact person at Schiphol. It is a nice travel experience this way.

I was back at Schiphol 3 weeks ago, and since it was a nice experience again at the security checkpoint, I decided that this was worth my time to send a message about this to you.

Keep it up!”

Our employees make the organization what it is today. We thank them for bringing their best to work every single day.

About I-SEC

I-SEC, with headquarters in Amsterdam, specializes in providing worldwide aviation and high-risk security services worldwide. In addition to employing security assistants, I-SEC offers security technology and standardized and customized training courses for security staff and management. I-SEC employs over 6,000 people at 16 international airports in Europe and Asia.

I-SEC is a subsidiary of ICTS International N.V. (OTCQB: ICTSF). For more information, visit www.ictsintl.com / www.i-sec.com.

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